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AWS – Amazon Connect Customer Profiles adds product purchase history to personalize customer interactions
Amazon Connect Customer Profiles now supports out-of-the-box integration with product purchase history from Salesforce. When a customer calls or messages a contact center for service, Amazon Connect Customer Profiles equips contact center agents with the customer information they need to deliver personalized customer service and resolve issues quickly. Customer Profiles helps make it simple to […]
AWS – Amazon ElastiCache now supports M6g and R6g Graviton2-based instances in additional regions
Amazon ElastiCache for Redis and Memcached now supports Graviton2 M6g and R6g instance families in additional regions: South America (Sao Paulo), Asia Pacific (Hong Kong, Seoul), Europe (London, Stockholm), North America (Montreal), US East (GovCloud US East), US West (GovCloud US West), and mainland China (Ningxia, Beijing). Customers choose Amazon ElastiCache for workloads that require […]
AWS – AQUA is now available for Amazon Redshift RA3.xlplus nodes
AQUA (Advanced Query Accelerator) for Amazon Redshift is now generally available for Amazon Redshift RA3.xlplus nodes. Read More for the details.
AWS – Customers can now manage AWS Service Catalog AppRegistry applications in AWS Systems Manager
AWS Service Catalog AppRegistry and AWS Systems Manager Application Manager now provide an end-to-end AWS application management experience. With this release, customers can use AppRegistry to create applications within their infrastructure as code, CI/CD pipelines, and post-provisioning processes, and use Application Manager to view application operational data and perform operational actions. Read More for the […]
AWS – Announcing General Availability of Tracing Support in AWS Distro for OpenTelemetry
Today, we are announcing the general availability of AWS Distro for OpenTelemetry (ADOT) for tracing, a secure, production-ready, AWS-supported distribution of the OpenTelemetry project. With this launch, customers can use OpenTelemetry APIs and SDKs in Java, .Net, Python, Go, and JavaScript to collect and send traces to AWS X-Ray and monitoring destinations supported by the OpenTelemetry Protocol […]